Truck Scale Warranty Length
This is often one of the first questions you may ask yourself when preparing to purchase a truck scale. However, the length of a truck scale warranty is only part of the story. In order for you to truly understand a truck scale warranty you will need to consider the following factors:
1) Length of Warranty:
This is often the metric scale manufacturers will market heavily. You will see truck scale warranties ranging from a lifetime warranty to just 1 year, along with everything in between. Key to the length is what is included equipment is included in the warranty period (see point #2 below). Also be on the lookout for a declining warranty, meaning overtime it declines. For example, years 1-5 100% warranty, but then years 5-10 only offer 50% warranty.
2) Equipment Included In Warranty:
The warranty for many truck scales is different depending on what component of the scale is involved. For example, the load cells, indicator, and weigh bridges may all have different length warranties. This often times becomes very confusing and complex. You should look for truck scale manufacturers offering "endwall to endwall" or "bumper to bumper" warranties. This means everything is included and simplifies the warranty.
3) Labor Included In Warranty
Key to any warranty is whether labor or service is also included in the warranty. For example, a load cell goes out on a new truck scale which is still under warranty. The scale service company comes on-site, replaces the loadcell and the scale is repaired. However, in this example the scale warranty does NOT include labor/service. So although the loadcell was covered, you may be stuck with a labor/service bill that is way more than even the cost of a load cell. Bottom-line, many truck scale manufacturers offer long warranties on their equipment but limited or no warranty for the labor. Make sure the warranty includes labor and service.
4) Other Requirements:
Like many other things in life, there is often fine print involved with truck scale warranties. The fine print can require things like a calibration contract, only licensed scale dealers for that brand working on the scale, etc. Make sure you both understand these requirements upfront but also follow them. Also to note is whether regular wear & tear is included in the truck scale warranty or only defects in workmanship. Understanding these requirements is important to ensure you will receive the full value of your warranty over the years.
In the end, make sure you compare truck scale warranties before buying. Your scale service company should be able to provide all the details along with real-world experiences using the warranties. Partnering with your scale service company is key to ensuring you receive the best truck scale warranty that meets your needs.